Contact

Contact MyVPro

Help with an order starts with a clear message.

Orders can be placed on this site 24/7. For an order, product, shipping, return, or account question, email us, text us, or use the form below. We reply within 12 hours, Monday–Saturday.

Send a message About MyVPro
Reply in 12 hoursTypical turnaround Monday–Saturday
Email, text, or formUse the address on your order when you write
U.S. warehouseSupport for stock shipped from the U.S.
21+ onlyAge-gate and checkout both require 21+

Reach support

Send a message

Include your order number when you have one. Do not mail anything back until we send a return authorization.

  • Your order number, if you have one.
  • The product name and what you need help with.
  • Photos of the box, labels, and product for damage, a wrong item, or dead on arrival.

Email: [email protected]

Text: +1 (224) 286-4067

Quick links

Many order questions are already covered in our policies.

Shipping

Processing & tracking

Warehouse hours, carriers, states we cannot ship to, and how to follow a shipment.

Shipping policy

Returns

Start a return here

Tell us the order number and what is wrong. Wait for authorization before you ship anything back.

Send a return request

Compliance

Tax & adult signature

PACT Act basics, destination rules, and 21+ delivery requirements.

Tax & compliance FAQ

Responsible retail

Support for adult customers only.

Nicotine products are sold to adults 21+ only. Age-gate and checkout both require 21+. We may decline help for orders we cannot legally fulfill.

Terms & conditions

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